Privacy Policy
Rudham Software Private Limited is committed to protecting the privacy and confidentiality of the information entrusted to us by our clients, partners, users, and visitors.
As an information technology company specializing in e-Governance solutions, enterprise software development, cloud-based applications, GST-enabled CRM/ERP systems, and multi-vendor marketplace platforms, we recognize the importance of maintaining the security, integrity, and privacy of all information processed through our services.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you access our website, software applications, products, or services. By using our website or any of our digital platforms, you consent to the practices described in this Privacy Policy.
01Information We Collect
We may collect personal, business, and technical information that you voluntarily provide while using our services, including your name, email address, phone number, company details, GSTIN, business registration information, user credentials, transaction records, marketplace information, and other data necessary to deliver our services. We may also collect technical information such as IP address, browser type, device information, operating system, cookies, and website usage analytics to improve the performance and security of our platforms.
02Use of Information
The information collected is used solely for providing and improving our products and services, facilitating user authentication, managing customer accounts, delivering software solutions, processing transactions, providing technical support, ensuring platform security, complying with applicable legal requirements, and communicating important updates regarding our products and services. We continuously strive to improve user experience while maintaining the highest standards of data privacy and security.
03Government Projects
Rudham Software Private Limited develops and maintains software applications and digital platforms for various Government Departments and public sector organizations. Any information processed under such projects remains the property of the respective Government Department or authorized client. We process such information strictly in accordance with contractual obligations, applicable government guidelines, and authorized instructions, and we do not use or disclose such information for any purpose other than the delivery and maintenance of the contracted services.
04GST CRM/ERP Platform
Our GST-based CRM/ERP solution is designed to assist organizations in managing accounting, taxation, inventory, customer relationship management, invoicing, compliance, reporting, and other business operations. All business information processed through the platform remains the exclusive property of the respective customer, and Rudham Software Private Limited acts only as a technology service provider responsible for securely processing and maintaining such information.
05Multi-Vendor Marketplace
Our multi-vendor marketplace platform enables buyers and sellers to connect, communicate, and conduct business transactions digitally. We collect only the information necessary to facilitate user registration, product listings, order management, payment processing, communication, customer support, and fraud prevention. Users are responsible for ensuring the accuracy of the information they provide while using the platform.
06Information Sharing
We do not sell, rent, or trade personal or business information to third parties. Information may be shared only with authorized service providers, payment gateways, cloud hosting partners, government authorities, regulatory bodies, or law enforcement agencies where required by applicable law or necessary for providing our services. Such disclosures are made only to the extent necessary and subject to appropriate confidentiality obligations.
07Data Security
We implement appropriate administrative, technical, and organizational security measures to safeguard information against unauthorized access, alteration, disclosure, loss, or misuse. Our systems incorporate industry-standard security practices, including encrypted communication, secure authentication mechanisms, access controls, regular monitoring, data backup procedures, and infrastructure security to ensure the confidentiality and integrity of client information.
08Cookies
Our website may use cookies and similar technologies to enhance user experience, remember user preferences, improve website functionality, analyze website traffic, and maintain secure user sessions. Users may choose to disable cookies through their browser settings; however, certain features of the website may not function as intended.
09Data Retention
We retain personal and business information only for as long as necessary to fulfill contractual obligations, provide our services, comply with applicable legal and regulatory requirements, resolve disputes, and enforce our agreements. Information is securely deleted or anonymized when it is no longer required for legitimate business or legal purposes.
10User Rights
Subject to applicable laws, users may request access to their personal information, seek correction of inaccurate information, update their account details, or request deletion of information where legally permissible. Requests relating to privacy or data protection may be submitted using the contact details provided below.
11Changes to this Privacy Policy
Rudham Software Private Limited reserves the right to modify or update this Privacy Policy at any time to reflect changes in legal requirements, technology, business operations, or service offerings. The revised Privacy Policy shall become effective immediately upon its publication on our website, and users are encouraged to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact Rudham Software Private Limited at info@rudhamsoftware.com or through the contact details available on our official website. By accessing or using our website, software products, or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.